Refund policy
At Glo Arabia, we want you to be happy with every purchase. Please review our refund policy for a clear understanding of the terms and conditions:
Eligibility for Refunds:
- Products must be purchased directly from our official online store.
- Items must be in original condition, unused, and unopened packaging.
Refund Requests:
- Requests must be submitted within 2 days of purchase.
- Contact our customer support team to initiate a refund via mail: easytoshope1@gmail.com or contact +974 6630 5748 or Whatsapp to same number.
Return Process:
- Obtain authorization from customer support before returning an item.
- Include the original receipt or proof of purchase with the returned item.
- Customers are responsible for return shipping costs.
Inspection and Approval:
- Returned items will be inspected for eligibility.
- Approved refunds will be credited to the original payment method.
Non-Refundable Items:
- Opened or used products, gift cards, and promotional items are non-refundable.
Damaged or Defective Products:
- Contact customer support immediately for assistance with damaged or defective products.
Processing Time:
- Refunds will be processed within 3 days of receiving the returned item.
Refunds for Sale Items:
- Sale items may be eligible for a refund, subject to the same terms as regular-priced items.
Contact Us:
For refund inquiries or assistance, please contact our customer support team via mail: easytoshope1@gmail.com or contact +974 6630 5748 or Whatsapp to same number.
By making a purchase from Glo Arabia, you agree to the terms and conditions outlined in this refund policy.